Terms & Conditions
Terms and Conditions
These terms outline the conditions under which we supply our products. Please read carefully before ordering, as placing an order indicates agreement with these terms.
Our Details
Website: https://ceylonheritagelimited.co.uk/
Address: 41,Kingscote Road East,Cheltenham,Gloucestershire,GL51 6JT.United Kingdom.
Orders
We accept orders worldwide, but any legal matters are handled by the courts of England and Wales. By placing an order, you confirm that:
- You are at least 18 years old.
- You have the legal capacity to make a contract.
Contract Formation
When you order, you’ll receive an email confirmation. This does not mean we’ve accepted the order. A contract forms only when you receive an email confirming the dispatch of your product.
Product Availability
All orders depend on product availability. We’ll inform you via email if an item becomes unavailable.
Personalised Products
For personalised items, ensure you provide correct text and high-quality images. We don’t correct errors in your input, so please review carefully.
Cancellations and Returns
If you’re a consumer, you may cancel within 15 days of receiving the product for a full refund. However, frozen products, fresh produce, and flowers cannot be returned or cancelled.
To cancel, write to us and return the items at your own cost, keeping them in good condition.
Delivery
We aim to deliver by the date in your dispatch confirmation. If no date is specified, delivery will be within a reasonable timeframe.
Risk and Title
Once delivered, the products are your responsibility. Ownership transfers to you only after full payment, including delivery charges.
Pricing and Payment
- Prices and delivery fees can change but will not affect confirmed orders.
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In case of a pricing error:
- If the correct price is lower, we’ll charge the lower amount.
- If the correct price is higher, we may contact you or cancel the order.