Refund Policy

At Ceylon Heritage Limited, customer satisfaction is our priority. We strive to ensure you are happy with your purchase, but we understand that sometimes issues may arise. Below are the guidelines for refunds and returns:

Eligibility for Returns

You may request a return if:

• The product is damaged, defective, or incorrect upon delivery.
• The request is made within 14 days of receiving the product.

Conditions for Returns

To process your return, the following conditions must be met:

• The product must be unused and in its original packaging.
• A proof of purchase, such as a receipt or order confirmation, must be provided.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Products that have been opened or tampered with.
• Items purchased on clearance or marked as final sale.

Refund Process

• Refunds will be processed after the returned item is received and inspected.
• Approved refunds will be issued to the original payment method within 5-7 business days.

How to Request a Return or Refund

1. Contact us via Phone/WhatsApp: +44 7899 042842 or email info@ceylonheritagelimited.co.uk
2. Provide details of your order, the issue, and photographic evidence if applicable.
3. Our team will guide you through the return or refund process.

Shipping for Returns

• Customers are responsible for return shipping costs unless the product was defective or incorrect.
• We recommend using a trackable shipping method to ensure the safe return of your product.

Exchanges

If you wish to exchange a product, please contact us within 14 days of delivery. Exchanges are subject to product availability.

Contact Us

If you have any questions about our refund and return policy, reach out to us at:

• Phone/WhatsApp: +44 7899 042842
• Address: 41, Kingscote Road East, Cheltenham, Gloucestershire, GL51 6JT, United Kingdom

We are here to assist you and ensure a smooth resolution.